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Transforming Processes
in Your Organization

James Champy
James Champy is chairman of Perot Systems Corporation’s consulting practice and also head of strategy for the company. He is responsible for providing direction and guidance to the company’s team of business and management consultants.

Mr. Champy is a leading authority worldwide on the management issues surrounding business reengineering, organizational change, and corporate renewal. He consults extensively with senior-level executives of multinational companies seeking to improve business performance. His approach centers on helping leaders achieve business results through four distinct, yet overlapping areas: business strategy, management and operations, organizational development and change, and information technology. Read more about James Champy.

Topics/Areas of Expertise

• Innovation: Using Processes, Customer Experience, and New Business Models to Deliver More Value to Customers
• X-Engineering: Collaborating on the Design of Business Processes With Customers, Suppliers, and Business Partners
  

Kevin Fickenscher, M.D.,
CPE, FACPE, FAAFP
One of the nation’s visionary leaders in healthcare, Kevin Fickenscher is Executive Vice President of International Healthcare for Perot Systems.

A physician executive and leader with extensive experience in strategic and operational development with complex healthcare organizations, Dr. Fickenscher has provided leadership for various organizations related to organizational transformation and development, physician management, health policy analysis, leadership development, information management, clinical quality and resource/care management, among other areas. Read more about Dr. Fickenscher.

Topics/Areas of Expertise

• Clinical Transformation and Governance
• Physician Workforce Strategies
• Physician Practice Environment
• Leadership in Healthcare
• Rural Healthcare
• The Management-Governance Interface

Charlotte Hovet, M.D., M.M.M., C.P.E.
Dr. Charlotte Hovet is a Physician Executive in the Perot Systems Clinical Transformation division with extensive experience in medical management leadership and medical staff governance. She has demonstrated strengths in the implementation of patient safety and medical quality initiatives, which resulted in improved, measurable clinical outcomes. With a focus on physician engagement, Dr Hovet leads clients through a clinical transformation process that is based on the effective alignment of people, process, and technology, and utilizes her  expertise in mentoring and motivating clinicians to develop effective solutions related to clinical information systems.

Prior to joining Perot Systems in 2006, Dr. Hovet served as the Senior Medical Director of Care Management for Altru Health System, an integrated not-for-profit health care system. Dr. Hovet has a strong record of clinical credibility, having practiced as a board-certified family physician for 20 years. Throughout her many experiences in leading physicians through change, Dr. Hovet has promoted a vision of patient-centered care, evidenced-based practice, and a culture of organizational excellence. Read more about Dr. Charlotte Hovet.

Topics/Areas of Expertise

• CPOE: Critical Success Factors for Clinician Adoption
• Aligning Quality and Clinical Information Strategies

Lisa A. Walter, RHIA
Lisa A. Walter, RHIA, is the Associate Vice President for HIM Consulting for the Revenue Cycle Solutions division of Perot Systems Healthcare Group. Her responsibilities include operational management of HIM consulting services, HIM sales business development, and providing HIM leadership expertise. The HIM consulting services provide process improvement and full outsourcing of all HIM services to healthcare clients.

Ms. Walter has more than five years of HIM consulting experience, and more than 20 years of HIM leadership experience in healthcare systems. She holds a Bachelor of Science degree from The Ohio State University, where she majored in Health Information Management, and a Bachelor of Science degree from John Carroll University, where she majored in Business Administration and Management. Read more about Lisa Walter.

Topics/Areas of Expertise

• Remote Coding Success Strategies