Mainframe Systems Services
Extend the value of your legacy mainframe hardware and software—optimize system availability and performance, maximize the life of your existing applications, and enjoy exemplary service cost-effectively with Dell Services® Mainframe Systems Services.
Challenge
Companies that rely on legacy mainframe-based applications face growing software costs and a shrinking pool of mainframe systems programmers. For these businesses, system availability and customer service are constant concerns.
Solution
Dell Services® Mainframe System Services can dramatically reduce system operating and support costs while delivering a consistently high level of service that may be unattainable within your own IT organization.
Our mainframe systems team members average more than 20 years of experience in the IT services industry. In consultation with you, our specialists can assess your business's unique service requirements, then deliver specific recommendations for system configuration, runtime improvement, and software suite modifications that can lower costs and improve system availability and response time.
You can enjoy both significant savings and quality assurance thanks to our centralized software distribution process, which enables us to support multiple mainframe customers on standardized, optimized applications.
Mainframe Systems Services include:
- System software support: Maintain at vendor-recommended levels, provide 24-hour continuous support; offer customized software product options; follow Dell Services' best practices in software configuration
- Data center migrations: Follow Dell Services' proven data center migration methodology, plan and execute within customer-defined time frame
- Disaster recovery: Design and test disaster-recovery plans
- Technology architecture: Hardware/software component evaluations, network software communications solutions, technology road mapping, server consolidation
- Runtime improvement: Capacity analysis, System and applications performance analysis, database design and administration, tuning recommendations
- Best practices: Change, problem, and request management and system monitoring
Results
With Dell Services® Mainframe Systems Services, your organization can enjoy:
- Consistently high service and exemplary support
- Improved system availability
- Improved customer service response
- Lower operating costs