Workspace Management Services

Whether you need to manage 1,000 workstations–or 75,000– Dell Services offers a Workspace Management Services solution customized to your business needs.

Challenge
Today’s businesses increasingly depend on desktop and notebook computers to maximize employee productivity, automate mission-critical tasks, and improve communication between employees and customers. To ensure that workstations serve a business’s needs, systems and support plans must be optimized to meet rapid technological change, expanding workforce mobility, and security and staffing issues.

Solution
Dell Services offers a full spectrum of Workspace Management Services to ensure that your workstation technology is current, secure, and available around the clock and around the globe – all at a predictable monthly cost.

Beginning with a designated customer service manager who is available 24/7 to work closely with you and your staff, we’ll assign an experienced team to your account, bringing years of knowledge and expertise in your industry. We offer a comprehensive solution for strategic planning, help desk, deskside support, and procurement services, including:

• Configuration management experts who can help design a solution that maximizes the strategic value of your IT resources
• Tiered service level options that can be configured to help balance your resources and needs across diverse desktop and mobile end-user platforms
• Help desk and problem-management support—on-site or remote—designed to meet your needs
• Procurement power that leverages strategic relationships with some of the world’s most respected hardware and software providers
• Change management expertise that preserves business continuity while enabling major application and technology refreshes, year after year

Results
With Dell Services® Workspace Management Services, your organization can enjoy:

• Improved cash flow resulting from predictable desktop costs
• More efficient resolution of problems, including improved first-call resolution, lower time-per-customer contact, decreased abandoned-call rates, and fewer calls requiring deskside visits
• Improved customer service with easy-to-use help desk contact capabilities, integrated request processes, and self-healing or quick-fix software capabilities
• Lower cost of ownership through hardware and software standardization, refreshed hardware, and sophisticated asset management