Maintenance: Extend Application Lifespan, While Helping to Reduce Costs
Modify applications to meet current business needs
Dell Perot Systems assists customers in extending the life of their IT applications through maintenance and enhancement services that add functionality to meet changing business needs. Our applications services include enhancements, bug fixes, end user support, patch additions, upgrading packaged solutions, data center production support, and more. Many times, our services help reduce the cost of managing running applications.
Wide domain and technology skills delivered with robust methodologies
We have developed mature processes to facilitate a seamless knowledge transfer and a smooth technology transition during the early stages of application maintenance engagements. Our services are provided within pre-defined, mutually-agreed-upon service levels.
In many cases, our global delivery methodology for application management results in cost advantages for our clients. Our application support team includes skilled professionals with deep industry experience in healthcare, government, financial services, manufacturing, and other key industry sectors across a wide range of technologies.
Services for maintenance and production support
Dell Perot Systems Applications Management Services include:
- Maintenance: Problem management, enhancement support, implementation support, change management, service level management, business continuity planning, HR transition, and more. Our support services cover custom and packaged applications, middleware, platforms, custom development services, and other technologies.
- Business and technical upgrades: We specialize in smooth transition to the next version for packaged and industry standard applications.
- Production support: Strategic planning and support, help desk, availability management, systems health monitoring, interface management, service level management, production control and management, and business continuity planning to support both custom and enterprise applications.
- Performance engineering: We identify the causes of application performance degradation and enhance the performance and scalability of applications.
- Gatekeeper: Change control, configuration management, release management, regression testing, and more.