Quality Assurance Process
Strategy
Like you, we recognize how critical the quality of IT output is. Our quality strategy and objectives seek continuous improvement to enhance the quality of our services and deliver quality assurance benefits that ensure customer satisfaction. Our objectives are to:
- Provide quality software and services
- Meet and exceed our customer's requirements
- Be a process-driven company
- Provide early return on customers' investments by completing projects on or ahead of agreed delivery schedules
- Demonstrate commitment to achieving customer satisfaction
- Maintain a Quality Management System that conforms to the ISO 9001: 2000 Standard and CMMI Level 5
- Continuously improve the QMS, establish metrics and use these for process improvements
- Develop and nurture our human resources
Quality Assurance is seamlessly integrated into every activity we do. We have a mature QMS that helps ensure that all software and service deliverables conform to specified requirements.
Quality Management System
Our documented Quality Management System (QMS) consists of:
- Quality manual
- Process handbooks
- Procedure manuals
- Quality records
- Checklists
- Templates
- Standards and guidelines
Metrics
Effective use of metrics in project management is a significant factor in our commitment to quality and continuous process improvement. Our metrics program was initiated in July 1997 with an initial focus on data collection and was further detailed in July 1998 with the definition of a methodology for analysis and deployment of the collected data. In October 1998, we established organization baselines, and since then, baselines have been updated every quarter. Organization baselines and control limits have been established for both project and support services.