Technology Integration Support

The MEDITECH Solutions Group within Dell Perot Systems provides complete support for your MEDITECH system. Our Technology Integration support provides 24x7 coverage of your MEDITECH system by technical support specialists. You can count on us for in-depth knowledge of your hardware and - perhaps even more important - how it works with MEDITECH. Dell Perot Systems is your single point of contact, leveraging our strong alliances on your behalf. We're also your advocate, facilitating communication and teamwork to quickly identify issues and implement optimal solutions.

Our goal is to help clients achieve operational excellence by providing exceptional support services. We want you to feel comfortable that you have a provider who can assist you with critical technology issues, as well as questions that arise during day-to-day operations. Our services include assistance with activities such as:

Configuration
Operational tuning
Troubleshooting problems related to supported components

Technology Integration Support includes Proactive Monitoring, our agentless remote monitoring solution for the core MEDITECH environment which identifies issues in real-time and proactively initiates support processes.

We offer around the clock telephone support, 365 days a year. You can access our support services by phoning our dedicated support line at 781-575-1894. Or you can submit a non-critical support issue via email below. Support requests are triaged based on the issue and severity, and pre-defined escalation procedures are in place to ensure prompt resolution of problems.

Dell Perot Systems provides support for your complete MEDITECH system, including core components, backup solutions, virtualization, and self-hosted disaster recovery options.

We're here to help.

For Non-Critical support issues please click here to fill out our E-Mail Support Form