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Trust a service provider who has effectively worked with other leading carriers to address similar challenges and achieve proven results.
Through extensive experience and deep expertise in multiple industries, Perot Systems has established itself as a leading provider of technology-based business solutions that helps companies drive efficiency, profitability and growth.
Expertise
Through the acquisition of Transaction Application Group (TAG), Perot Systems gains over 30 years of experience providing full policy administration and other business functions to Life and Health Insurance clients. Combined with Perot Systems' additional BPO capabilities, we have rallied the most skilled and experienced resources in the industry to provide seamless solutions in New Business, Customer Service, Finance and Accounting, Claims Processing and more. In addition, we maintain:
- SAS 70 Type II certification
- Appropriate TPA licenses in all required states
- Over 800 Associates currently dedicated to Life, Annuity and Health support
Relationships
Perot Systems was founded on the belief that the company must truly collaborate with customers to ensure their success — teaming with organizations in collaborative relationships that help them achieve and sustain measurable results. Whether providing business/technology analysis and counsel, facilitating an on-site blended team or delivering a fully outsourced service, we seek a cultural fit with our customers that supports their long-term strategies and objectives.
Results
We have developed a variety of solutions to help carriers effectively manage both individual administrative business functions and end-to-end policy administration.
- Increased operational efficiency
- Enhanced organizational profitability
- Improved capability to achieve and sustain meaningful growth
In fact, Perot Systems maintains an impressive book of business for current customers.
- 2.5 million policies under administration
- 30,000 new policies issued monthly
- 4 million phone calls handled annually
- $6 billion in premium transactions handled annually
Case Studies
Perot Systems offers multiple case studies highlighting the solutions and results provided to other life insurance carriers. Click on any of the links to the right or read the highlights of two of our recent successes below.
Success story — Increasing customer satisfaction while lowering administrative costs
Objective: Help a renowned life insurance and annuity company improve the speed and quality of their customer service while reducing policy administration costs.
Results:
- 300% decrease in response time to policyholders' financial requests
- 80% of phone inquiries now receiving first-call resolution
- Within 12 months, the client recovered conversion costs through reduced administrative expenses
- Contracted Service Level Agreements achieved within 65 days of conversion
- Completed conversion within budget and within the 120-day time frame allotted
Read the entire case study here.
Success Story — More products to market in faster time while reducing costs
Objective: Support a leading life and annuity carrier's objective to provide predictable administrative pricing, consistent service and quality, flexible products faster to market and grow in support of expanded business in the U.S.
Results:
- Implementation of 42 process-improvement changes in a single year
- Reduction in product development time-to-market from 3-6 months to 3-6 weeks
- Introduction of 15 new products in a single year
- Increase from 18,000 to 24,000 policies issued monthly
- Significant operational cost reductions over the prior platform
- Movement of 600,000 policies to Perot System's insurance platform under budget and ahead of schedule
Read the entire case study here.
Discuss your business and information technology needs now with a Perot Systems Life Insurance industry consultant at insurance@ps.net.
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