Whether you need to manage 1,000 workstations–or 75,000– Perot Systems offers a Workspace Management Services solution customized to your business needs.
Challenge Today’s businesses increasingly depend on desktop and notebook computers to maximize employee productivity, automate mission-critical tasks, and improve communication between employees and customers. To ensure that workstations serve a business’s needs, systems and support plans must be optimized to meet rapid technological change, expanding workforce mobility, and security and staffing issues.
Solution Perot Systems offers a full spectrum of Workspace Management Services to ensure that your workstation technology is current, secure, and available around the clock and around the globe – all at a predictable monthly cost.
Beginning with a designated customer service manager who is available 24/7 to work closely with you and your staff, we’ll assign an experienced team to your account, bringing years of knowledge and expertise in your industry. We offer a comprehensive solution for strategic planning, help desk, deskside support, and procurement services, including:
Configuration management experts who can help design a solution that maximizes the strategic value of your IT resources
Tiered service level options that can be configured to help balance your resources and needs across diverse desktop and mobile end-user platforms
Help desk and problem-management support—on-site or remote—designed to meet your needs
Procurement power that leverages strategic relationships with some of the world’s most respected hardware and software providers
Change management expertise that preserves business continuity while enabling major application and technology refreshes, year after year
Results With Workspace Management Services from Perot Systems, your organization can enjoy:
Improved cash flow resulting from predictable desktop costs
More efficient resolution of problems, including improved first-call resolution, lower time-per-customer contact, decreased abandoned-call rates, and fewer calls requiring deskside visits
Improved customer service with easy-to-use help desk contact capabilities, integrated request processes, and self-healing or quick-fix software capabilities
Lower cost of ownership through hardware and software standardization, refreshed hardware, and sophisticated asset management
We help our customers achieve results.
When Tenet Healthcare Corporation outsourced management of its seven Philadelphia-area hospitals’ 4,000+ desktops and 79+ file/print and application servers to Perot Systems:
Problem resolution time decreased 75%, and incidents resolved within 24 hours improved nearly 40%
First contact resolution
increased 33%, and on-hold
time decreased 80%
Service request backlog decreased 66% in less than
100 days
