Align your IT to business objectives, reduce management costs, and ensure reliability of IT delivery with Service Management Services from Perot Systems.
Challenge
Information technology is a powerful tool used across the entire spectrum of business operations. And because it's essential to business success, reliable delivery and support of IT services is critical. IT that's unreliable or poorly aligned with business objectives can result in high cost or low quality of services, disruptions of services, and unmanageable complexity as a result of merger/acquisition activity or individual groups optimizing for their specific needs.
Solution
Service Management Services from Perot Systems can help your business assess the effectiveness of its current IT operations, remediate areas that need to be aligned to business strategy, and follow a roadmap for ongoing operations to meet business objectives. We use a collection of Information Technology Infrastructure Library (ITIL) processes, proven best practices, and proprietary tools including the Operational Process Application Suite (OPAS) help organizations determine how they can better manage their IT operations to serve their needs.
Services include:
Assessment—conducted by experienced service
management teams with key business and IT stakeholders to understand business drivers and to develop an ongoing support plan
Improvement Planning—developed to ensure IT is aligned with the needs of
the business while balancing the IT organization’s
ability to adopt change
Ongoing Operational Support—for continuous process improvement
OPAS (Operational Process Application Suite)—developed specifically to support
service management processes for large and/or
complex IT organizations to provide integrated
incident, problem, change, request, and configuration management across the spectrum of IT operational areas such as technical support,
operations, security and administration, network support, and disaster recovery
Results
With Service Management Services from Perot Systems, your organization can enjoy:
A comprehensive
view into IT operations
Lower management costs and improved quality
of service to users through consistent responses
and continuous improvements
Perot Systems’ expertise in managing complex, worldwide
IT operations
OPAS delivered via an ASP model to minimize expense and maximize ease of use and implementation
Proven methodologies
and processes that are based on globally accepted
ITIL standards
