Dell Perot Systems® Convergent Telecom Operations Services

Fulfillment

• Customer relationship management (CRM)
• Order management
• Service design, composition, activation

Assurance

• Data collection, normalization, correlation
• Performance and workflow management
• Trouble ticketing and CRM
• Quality of Service (QoS) and Service Level Agreement (SLA) management

Billing

• Billing, mediation
• Rating, discounting, invoicing
• Revenue assurance, fraud management
• Interconnect, Electronic Billing Presentation and Payment