Perot Systems offers customers the freedom and cost efficiencies of outsourcing the maintenance and enhancement of their applications. Our mission is to reduce our customers' cost of ownership and ensure that their applications evolve as their business does.
We have developed mature processes to facilitate both a smooth technology transition and a seamless knowledge transfer during early stages of application management engagements. Our innovative financial models minimize the cost of transition and knowledge transfer and ensure that our clients benefit from outsourcing from the first day of the engagement. Services are provided within defined, agreed-upon service levels.
We leverage our offshore Software Development Centers in India to deliver cost advantages while providing the expertise required to manage services. Our Application Management Services team is composed of professionals with deep industry expertise backed by experience in a wide range of technologies.
Our applications management services include:
Rationalization: Application rationalization strategy, TCO/ROI calculation, data and operations management plans
Production Support: Strategic planning and support, help desk, availability management, systems health monitoring, interface management , service level management , production control and management, business continuity planning, HR transition
Maintenance: Problem management, enhancement support, implementation support , change management, service level management, business continuity planning, HR transition
Reverse Engineering: Business process documentation, technical flows documentation, database schema documentation
Decommissioning: Process migration strategy, operations manual, cutover migration, cutover management
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Read about our Quality Assurancecertifications and process, and discover how our commitment to stringent quality standards can deliver benefits for your organization.
