Customer Relationship Management (CRM)

Gain a competitive edge—acquire, build, and maintain successful, mutually beneficial relationships with Dell Services® Customer Relationship Management Consulting services.

Companies that maintain successful customer relationships own the customer—and therefore, the competitive edge.

Rising sales costs, growing global competition, and increased customer demands require that organizations relentlessly explore and adapt to customer needs and expectations. Consequently, the cost of customer acquisition and retention continues to grow.

Dell Services can help you gain a competitive edge through effective customer relationship management. We employ deep industry expertise, proven customer intelligence-acquisition techniques, and technology know-how to help organizations supply their customers' wants and needs. Let us help you build and maintain successful customer relationships through:

• Sales intelligence management
• Packaged software implementation
• Marketing information management
• Customer care portals
• Program management
• Applications development, management, and migration & reengineering