Information Management System

Our proprietary workflow management / information management system manages the flow of work in our offices in India and provides U.S.-based companies with real-time reports and form-based collaborative tools. You'll get a cross-dimensional view of information on pending or completed work, and on productivity.

The Information Management System automates, tracks, and manages workflow from the customer site to our processing centers in India, follows the work through each stage in the processing cycle, and tracks delivery of completed cases back to the customer. We map the skills and competencies of our agents and use these profiles to route and distribute work between the participants.

Information Management System Application Architecture