White Papers
Welcome to the White Papers Library where you can get updates on Information Technology and Business Process topics. Feel free to scroll through the titles below, or select from the menu at left to jump to the section you choose.
Aggressive HIPAA Enforcement is Happening!
The Office of Civil Rights (OCR) is now the enforcement arm for HIPAA, which is a wakeup call to make information security a top priority.
Achieving Real Results from IT Outsourcing
How to Benefit from IT Outsourcing and Create Long-Term, Measurable Results
Written by: Jay T. Young, Director of Applications Services Sales, Dell Services
Are Physician Billing Companies Leaving Revenue on the Table?
A critical look at the prevailing payer-provider information environment with specific strategies to increase collections through billing process improvements.
Written by: Satish Ponnaiya, Business Process Solutions Leader of Delivery Strategy for Providers, Dell Services
Avoiding the Seven Deadly Sins of Outsourcing Relationships
Building Successful Outsourcing Strategies That Deliver Maximum Value
Written by: James Champy, Chairman of Consulting, Dell Services
The ADOPTS Framework
A New Model for Healthcare Transformation
Written by: Kevin Fickenscher, M.D., C.P.E., F.A.C.P.E., F.A.A.F.P., Vice President of International Healthcare, Dell Services
Cloud Computing - Been There, Done That!
Harvesting its benefits will still require the guidance and direction of smart integration
Written by: Raj G. Asava, Chief Strategy Officer, Dell Services
Cloud Computing: Less about the Name, More about the Service
Explore the strengths that cloud computing services can bring to create scalability, automation, and agility in healthcare
Cloud Technology, Clear Benefits
The Emerging Role of Cloud Computing in Healthcare Information Systems
Written by: James Fitzgerald, CTO of the MEDITECH Solutions Group. Dell Services, and Dan Chalk, Director of Technical Consulting for the Healthcare Consulting Practice, Dell Services
Creating Sustainable Value: Outsourcing Finance and Accounting Business Processes
A look at adding cost efficiencies in your F&A transaction processes
Written by: Pete Nassos (CPA), BPS Market Development Lead, Commercial Solutions Group, Dell Services
Cyber Security – Not Doing Anything About IT is a Crime
An executive level primer about information security and a suggested framework to address vulnerabilities and threats
Written by: Raj G. Asava, Chief Strategy Officer, Dell Services
Enabling Crosstalk between Quality, Information Security, Compliance, and Internal Controls
Using Quality and Certification Programs to Build an Integrated Audit and Governance Framework
Written by: Srinivas Sripada, Leader of Quality, Dell Services, Insurance and Business Process Solutions division, India, and Manish Jain, Sr. Manager of Marketing, Sales, and Communication, India
Emergence of the Cloud Integrator
Making sense of Cloud Computing while taking advantage of the benefits offered by the different types of clouds through a four-tier architecture and smart integration
Written by: Raj G. Asava, Chief Strategy Officer, Dell Services
Examining the Evolving Offshore Business Process Outsourcing Model
A Practitioner's Perspective of BPO Generation 2.0
Written by: Anurag Jain, President, Applications and Process Solutions division, Dell Services
Flying into the Cloud: Do You Need a Navigator?
Written by: Colin R. Chasler, Vice President, Solutions Architecture, Government Services, Dell Services
The Flat World Goes Round and Round
Mature Global Delivery Capabilities in the Information Technology Infrastructure Management Space Put Global Systems Integrators Back in the Driver’s Seat
Written by: Raj G. Asava, Chief Strategy Officer, Dell Services
Health Information Exchanges: Strategies and Point of View
Written by: Dave Marchand, Chief Innovation Officer, Dell Services
Health Information Technology: How Hospitals Can Enhance Physician Alignment
Offering HIE and EHR technologies to improve information coordination strategies
Managing Chronic Diseases and Promoting Wellness in India Schools
Electronic Health Records and Mobile Phones Can Help Children, Schools, and Public Health Agencies
Written by: Dr. Pankaj Gupta, Regional Director of India, International Healthcare, Dell Services; and Dr. Alka Aggarwal Singh, MBBS, Diploma Child Health, MD, (Community Medicine), MSPH
The Dell Services Optimized Business Intelligence Program
Building an Effective Business Intelligence Solution for your Organization
Written by: Dan Blankenship, Director of Enterprise Solutions, Dell Services, Consulting Group
Predictive Knowledge Management
Advancing Healthcare through the Application of Predictive Knowledge Management
Written by: Kevin Fickenscher, M.D., C.P.E., F.A.C.P.E., F.A.A.F.P., Vice President of International Healthcare, Dell Services
Roles Sourcing Managers Play
Managing Complexities in the Modern Organization
Written By: T Narasinga Rao, Operations Leader, Dell Services, Business Process Solutions, India and Manila
The Value of Clinical Transformation: Better Information = Better Healthcare
How Management and Governance Partner for Successful Clinical Transformation
Written by: Kevin Fickenscher,M.D., C.P.E., F.A.C.P.E., F.A.A.F.P., Vice President of International Healthcare, Dell Services
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