Business Process Solutions

Dell Perot Systems works hand-in-hand with customers to increase their management effectiveness and optimize business processes through best practices and proven methodologies that help control costs, improve efficiencies, increase productivity, and achieve competitive advantage in a dynamic marketplace. 

Our Expertise
Many government management teams rely on associates from Dell Perot Systems to help them define and improve their business processes. Our engineers, analysts and other professionals are experienced in working with key government and industry activities to create objectives, define performance criteria, and implement streamlined, measurable processes in support of business improvement goals and milestones. Our business process solutions control costs and improve efficiencies of high volume back office business processes—data management, document management, call center operations, and more—making them a strategic tool for enhancing business-building core capabilities.  Our offerings include, but are not limited to:

• Front-End Processing (Mailroom and Imaging)
• Claims and Encounter Processing
• Records Management
• Contact Centers
• Revenue Cycle Management

Helping Customers Achieve Results
Providing Increased Efficiencies through Records Management...
For the U.S. Citizenship and Immigration Services (USCIS), Dell Perot Systems provides records management services support at 40 USCIS District and Sub-offices nationwide. We support USCIS in its ongoing efforts to increase the efficiency of the adjudication process, reduce applicant process time and improve management procedures for records.  We provide electronic processing of Naturalization and adjustment of status files, background IBIS checks, records-management and other support.

Streamlining Claims Processing at HUD...
For the HUD’s Office of Single Family Housing, Dell Perot Systems operates a Property Disbursement (PD) program that acquires and sells approximately 70,000 properties annually.  The Single Family Acquired Asset Management System (SAMS) executes cash and asset tracking and monitoring.  Since 1995, Dell Perot Systems has been providing SAMS Support Services involving Global File Maintenance Vendor, Disbursement Activities, Customer Service Desk Operations, and Collections.  Over the years, Perot has taken great strides in developing strong, long term relationships with our customers at HUD and has successfully streamlined processes to achieve our customer’s strategic business objectives.