IT Infrastructure Solutions
Dell Perot Systems offers a wide range of support in IT infrastructure solutions through skilled associates with the appropriate clearance and expertise to help our customers gain maximum return on their IT investments. Using our ITIL-centric industry recognized commercial best practices Dell Perot Systems provides a variety of infrastructure support solutions to help customers achieve and sustain measurable results.
Our Expertise
Managing, accessing, and effectively using critical information is a vital part of everyday government operations and fundamental to our success. Dell Perot Systems specializes in providing proven methodologies and best practices to enhance productivity through infrastructure solutions that are current, stable, scalable, secure—and upgradeable to meet future needs. We maximize the return on IT investments—align existing technologies to business strategy, implement new technologies efficiently and cost-effectively, and manage systems and data to enhance infrastructure and information security for our customers, through the following offerings:
- Data center operations
- Network services
- Desk side services
- Help desk services
- Service desk services
- Enterprise Computing
- IP Communications (Telephony, Data, and Video)
- ITIL-Based Service Management
- Network Engineering and Management
- Workspace Management
- Information Assurance
- Business Continuity
Helping Customers Achieve Results
Supporting Critical Defense Technology...
We provide wide-area network support, including operations, maintenance, and upgrades, to the US Army Reserves at over 860 locations within the United States and Puerto Rico. This network, which is one of the largest in DOD, supports over 55,000 full and part-time users. We continually analyze network capacity and emerging requirements to provision or decommission service in response to customer needs driven by base realignments and Army Reserve transformation. We operate a 24x7 Network Operations and Security Center to maintain the highest network availability and security. We follow established SEI CMMI Level 3, ITIL, ISO 9001:2000 and DOD security and information technology policies/procedures to support the Army Reserve mission.
Supporting CDC in Promoting Health and Quality of Life...
The CDC was looking for cost-effective support for its IT infrastructure while maintaining a high quality of service. Dell Perot Systems helped consolidate 17 individual help desks into one Service Desk for the Information Technology Services Office (ITSO). This consolidation effort helped to standardize hardware and software throughout the agency. ITSO became the first federal civilian agency to be recognized as a High Performing Organization based on the results of this consolidation project.
Today, Dell Perot Systems provides the full range of infrastructure and support services to more than 14,000 CDC end-users in the United States and more than 30 other countries primarily in Africa, Asia, and the Caribbean. We also support the agency’s Global Activities team using solutions and infrastructure that we manage to track and combat the spread of HIV/AIDS and other infectious diseases around the globe.
Delivering Innovative Homeland Security Solutions...
For the United States Coast Guard (USCG), Dell Perot Systems provides exceptional customer service and IT support to 45,000 Coast Guard end users supporting 62 locations and 250 ships. As part of our support to the Coast Guard, Dell Perot Systems stood up several large command posts for the Hurricane Katrina project and ensured vital connectivity for more than 1,900 responders from 81 USCG units. Dell Perot Systems also deployed a critical USCG mission essential software application upgrade throughout the USCG’s largest area-of-responsibility, covering 22 states, 30 days ahead of schedule for which we received a 5-star award. We continue to provide outstanding operations and maintenance support including tier 1-3 help desk support by processing more than 200,000 calls annually.
Helping Fight Infectious Diseases...
Dell Perot Systems provides primary infrastructure services, network engineering, applications development and maintenance, and customer support services to more than 3,800 NIH NIAID end users. Our services support NIH NIAID’s mission to conduct and support research and ultimately prevent or treat infectious, immunologic, and allergic diseases such as AIDS, malaria, and other emerging diseases. Dell Perot Systems optimizes the use of hardware and software and helps researchers understand how IT can assist in meeting their research objectives. Our leading infrastructure systems protect, analyze, and store large volumes of critical research data as we provide international server and storage support for collaborative research efforts both domestically and in developing countries.
Improving Infrastructure Solutions for ED...
For the Department of Education (ED), Dell Perot Systems provides a broad range of information technology infrastructure services through two major contracts: the Education Department Utility for Communications, Applications and Technology Environment (EDUCATE) program; and the Federal Student Aid Virtual Data Center (VDC) contract. EDUCATE significantly expands the scope of the previous EDNet support services program, migrating from a Government Owned, Contractor Operated (GOCO) IT environment to a Contractor Owned, Contractor Operated (COCO) managed services IT environment providing Desktop Support, Helpdesk Support, E-mail, Network, Communication and Multimedia, Disaster Recovery, Special and Printer Services. Our experienced team brings superior service and sustainable results in supporting more than 5,200 users in Washington, DC and over 20 locations across the United States. Our VDC contract provides the full Contractor-Owned Contractor-Operated outsourcing data center hosting support for all of Federal Student Aid applications. Federal Student Aid is responsible for managing federal student aid programs and processes. They make available over $64B in loans each year, and are the equivalent of the 9th largest bank in the U.S. with a total loan portfolio of over $90B. They support 3,800 lenders, 6,100 schools, 13 million applicants annually and 23 million borrowers.