How We Help Clients Achieve Business Process Success

Department of Defense’s (DoD) Travel Management Office

• Help stand-up DoD’s travel management office in 2006
• Successfully transitioned more than 1 million DoD users to a new DoD Government Charge Card vendor
• Helped standardize travel agency service requirements to improve performance and reduce administration costs

Customs and Border Protection

• Helped the Customs and Border Protection’s (CBP) Office of Finance make integration and organizational improvements in response to a changing environment
• Helped define and institute a framework to continually assess and improve performance using industry recognized standards for process and quality management
• Enabled CBP’s Office of Finance to streamline processes, and enhance operational efficiency

Harvard Pilgrim HealthCare

• Dell Services operates and supports Harvard Pilgrim's business applications and administrative business operations as well as its information technology infrastructure
• Dell Services and Harvard Pilgrim Health Care were named "Best Partnership" by the Outsourcing Center in 2008
• With a recent $1 billion extension, Harvard Pilgrim is set to realize $150 million in administrative costs through the consolidation and leveraging of technology

Talk to a Business Process specialist today at 1.877.219.6982 or DellServicesGov@federal.dell.com