Service Management Services

Align your IT to business objectives, reduce management costs, and ensure reliability of IT delivery with Dell Services® Service Management Services.

Challenge
Information technology is a powerful tool used across the entire spectrum of business operations. And because it's essential to business success, reliable delivery and support of IT services is critical. IT that's unreliable or poorly aligned with business objectives can result in high cost or low quality of services, disruptions of services, and unmanageable complexity as a result of merger/acquisition activity or individual groups optimizing for their specific needs.

Solution
Dell Services® Service Management Services can help your business assess the effectiveness of its current IT operations, remediate areas that need to be aligned to business strategy, and follow a roadmap for ongoing operations to meet business objectives. We use a collection of Information Technology Infrastructure Library (ITIL) processes, proven best practices, and proprietary tools including the Operational Process Application Suite (OPAS) help organizations determine how they can better manage their IT operations to serve their needs.

Services include:

• Assessment—conducted by experienced service management teams with key business and IT stakeholders to understand business drivers and to develop an ongoing support plan
• Improvement Planning—developed to ensure IT is aligned with the needs of the business while balancing the IT organization’s ability to adopt change
• Ongoing Operational Support—for continuous process improvement
• OPAS (Operational Process Application Suite)—developed specifically to support service management processes for large and/or complex IT organizations to provide integrated incident, problem, change, request, and configuration management across the spectrum of IT operational areas such as technical support, operations, security and administration, network support, and disaster recovery

Results
With Dell Services® Service Management Services, your organization can enjoy:

• A comprehensive view into IT operations
• Lower management costs and improved quality of service to users through consistent responses and continuous improvements
• Dell Services’ expertise in managing complex, worldwide IT operations
• OPAS delivered via an ASP model to minimize expense and maximize ease of use and implementation
• Proven methodologies and processes that are based on globally accepted ITIL standards