Industry Expertise

A Trusted Provider of Healthcare Services

Dell Services is a leading providers of consulting, business process, and technology-based solutions for the healthcare industry and trusted by more than 1,000 hospitals globally. We maintain a patient-centric approach, ensuring trust, credibility and consultation at every step. More than 10,000 healthcare associates worldwide provide integrated, comprehensive business and technical services for all facets of the healthcare marketplace.

Dell  Perot Systems received a No. 1 ranking in the 2007/ 2008 KLAS  ( www.klasresearch.com )   survey of professional services firms providing clinical implementation services. We were the only company whose detailed performance scores ranked above the industry average for clinical knowledge, application knowledge, knowledge transfer and implementing workflow design. Dell Services had the highest percentage (75 percent) of clients that utilised them for extensive clinical workflow redesign, as well as the highest overall score for implementing workflow redesign.

Expertise

Dell Services has served the healthcare industry in the UK since 2003 by supporting the NHS through its participation in the National Programme for IT “NPfIT”. Increasingly we are working directly with care delivery organisation across the UK. We are committed to transforming the industry to a unified system that supports patient wellness and knowledge by combining the right people, processes, and technology.

Our team includes former clinicians, physicians, nurses, and administrators as well as professionals having expertise in business processes and technology. Globally our customers include more than 1000 healthcare providers and 100 health insurance organisations, thousands of caregivers, and six of the leading healthcare supply chain and retail pharmacy companies.

Relationships

We help our clients achieve and sustain measurable results through collaborative, long-term relationships. Whether providing business and technology analysis and counsel, facilitating an on-site blended-team solution, or delivering a fully outsourced service, we seek a cultural fit with our clients that supports their long-term success.

Results

Dell Services has helped healthcare customers achieve results including:

• Higher quality of patient care
• Improved service to and higher satisfaction of customers, physicians, and suppliers
• Enhanced communication and more effective collaboration between health systems, insurers, customers, and suppliers
• More effective and secure health information management
• Higher reliability of IT service delivery and greater adaptability and security of IT applications, systems, and networks
• Accelerated revenue cycles
• Reduced and predictable costs
• Higher compliance with regulatory standards

Some current UK activity (mainly London based)