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Ireland

Persys Systems (Ireland) Ltd.
Dell Computer Corporation,
Cherrywood Science & Technology Park,
Cherrywood, Cabinteely,
Co. Dublin,
Ireland.

main: +353 1 2792825

Perot Systems
Block I, International Science Centre,
National Technology Park,
Limerick.

main: +353 61 507900
Fax: +353 61 507901

General e-mail inquiries:
ireland@ps.net

We Know IT Best Practice (ITIL©V3, COBIT, ISO/IEC20000)

We can help you deliver increased value from IT.  For more than 20 years, Dell Services has been helping clients invigorate and transform business through effective project management, insightful business process analytics, and effective IT service management.

Our IT Service Management (ITSM) practitioners work with clients to increase the effectiveness of IT in their organisation. We are specialists in deploying best practice frameworks and standards, such as ITIL©V3, COBIT and ISO/IEC20000, to help IT organisations significantly improve the service they are offering to the business. Moreover, our unique approach ensures that these frameworks and standards are fully aligned so that compliance and continuous process improvement initiatives can be delivered in parallel.

What benefits can the Dell Services ITSM Team deliver for you?
  • Design a winning ‘value exchange’ relationship between business and IT
  • Deliver improved service quality and responsiveness
  • Achieve cost savings through increased efficiencies
  • Enhance the use of technology to support and automate processes
  • Establish the necessary foundation for shared services, consolidation or outsourcing initiatives
  • Create of a process-centric organisation structure
  • Build alignment between compliance e.g. SOX and IT operations
Dell Services offers the following services:

Where are we today?

  • Best practice gap assessment - understand where the IT organisation is compared to the chosen best practice (ITIL©v2, ITIL©v3, COBIT or ISO/IEC20000)

Where do we want to be?

  • Service management strategy consulting - assisting organisations in developing their strategy and aligning it to the business goals
  • Service improvement project delivery - looking at service levels and deciding how best they can be improved

How do we make the transition?

  • Service management process consulting - assisting organisations by introducing them to or improving their ITIL© or COBIT processes
  • Project management - providing the effective project management of ITSM projects
  • Service management operational support - back-filling ITSM roles within organisations

How do we know we are there?

  • Audit preparation - preparing organisations for ISO/IEC 20000 audits

Our services are offered across the full-service lifecycle, which progresses from reactive to proactive to predictive.

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