Glenborough Realty Trust

The Challenge

Glenborough Realty Trust is a real estate investment trust with a national portfolio of highquality, multi-tenant office properties in Washington, DC, California, Massachusetts, and northern New Jersey. Glenborough wanted IT resources that offered employees the latest electronic business tools with flexibility to meet future needs.

The Solution

In 2003, our contract terms were extended in a new, seven-year agreement, and Glenborough turned additional IT services over to us. Immediate initiatives were undertaken to decommission obsolete equipment and applications and migrate data management to Perot Systems’ Plano Technology Center. Other new projects included refreshing vital technologies, such as implementing a remote access solution and upgrading hardware and operating systems. We are also responsible for staffing and running Glenborough’s network services, router management, systems administration, server monitoring, customer support services, and desktop support on an ongoing basis.

The Results

Enhanced the infrastructure platform to simplify log-in and data retrieval while lowering administrative costs
Enabled easier information access at Glenborough’s field locations
Improved desktop service resources to reduce workstation downtime
Upgraded Glenborough’s messaging system to facilitate exchange of challenging files, such as digital images and CAD drawings

“We can throw anything at Perot Systems. They understand what we need, and they get the job done. We don’t feel like we ever have to compromise on what we get.”

Michael A. Steele
Executive Vice President & Chief Operating Officer
Glenborough Realty Trust